COMPLAINTS PROCEDURES: If you have made a complaint to us here at Oak View Nursing Home, however you feel disatisfied with our decision, you have the right to contact the Office of The Ombudsman. The Ombudsman provides an impartial, independent & free service. By law, the Ombudsman can examine complaints about any of our administrative actions or procedures, as well as delays or inaction in our dealings with you. The Ombudsman's remit is in relation to complaints about action